, Palm Springs – Terms and Conditions – Fortress 360 Service Campaign

Terms and Conditions – Fortress 360 Service Campaign

1.1 “Palm Springs Shopping Centre” are the management team for “Palm Springs Shopping Centre”.

1.2 “Participants” means any person that has entered a competition or promotion launched by “Palm Springs Centre Management”.

1.3 “Competition” Fortress 360 Service Campaign


Competition outline:

  • This competition was launched by “Palm Springs Mall” on “01 October 2022”.
  • Tenants are to encourage customers to vote for the best customer service received by an individual store assistant.
  • Entry Boxes together with the entry forms are available “Where are they available at your centre”.
  • Entries will be counted once a month by the Centre Manager & Marketing Manager.
  • The outcome of the competition is subject to the decision of the judge, presenter or organiser of the competition, whose decision is final, and no negotiations and/or correspondence will be entered into after the fact.
  • Participants must be tenants and/or customers of the FORTRESS Group of Companies shopping centres. (“FORTRESS”).
  • Participants enter or take part in the competition at their own risk and FORTRESS bears no responsibility for any loss, damage or harm suffered as a result of participation in the competition.
  • The agreement or transaction entered into, or payment made by or under it, would not give rise to any legal relationship rights, duties or consequences whatsoever, or will be legally enforceable, or the subject of litigation, but all such arrangements, agreements and transactions would be binding in honour only.
  • FORTRESS reserves the right to redistribute all unclaimed prizes if not claimed after one month of being announced.
  • Closing date must be adhered to, no extensions will be given.
  • Pictures shown are for illustrative purposes only.
  • Winners will be notified within one month of competition closing date (winner’s names will be announced and confirmed on the website/ social media platform and winners will be contacted via email or via a telephone call).
  • All entrants if selected as a winner of the prize agree to have their photo taken and utilised on social media platforms by FORTRESS.
  • All entrants by entering the competition agree to be bound by these terms and conditions.
  • FORTRESS, its directors, members, partners, employees, agents, consultants, suppliers, contractors and sponsors if any assume no liability whatsoever for any direct or indirect loss or damage arising from an entrant’s participation in this competition or for any loss or damage, howsoever arising.
  • The participants entering or taking part in the competition agree that they have read, understand and accepted (if not already previously done so) the attached consent to process personal information in terms of the Protection of Personal Information Act, 4 of 2013 by FORTRESS and will abide by these terms and a participant’s entry into the competition acknowledges its formal acceptance of these terms.

Competition Rules:

  • You will only qualify as a successful entry if all fields on the required entry form is completed.
  • There will only be one winner each month.
  • Winners will be notified via a store visit.
  • Prize must be claimed within 10 days of winner being announced.
  • The individual with the most votes at the end of each month wins.
  • If there is a tie, there will be a lucky draw between the two participants.
  • If any cheating or dishonest behaviour is suspected the individual will be disqualified immediately and suspended from this competition.

The Customer incentive:

  • The customer name that appears on the winning receipt will win a shopping voucher valued at R250.00 at any “Centre Name” store of their choice.
  • Winning receipt will be determined by a random draw of all the entries received for the Tenant employee winner.
  • Only one store is allowed to be chosen where we will purchase your winning voucher.
  • Only one customer incentive per month.
  • The winner must claim their winning voucher within 10 days of being announced.
  • Copy of the winner’s ID will be required on receipt of prize.

Tenant Prize:

  • R1000 Cash
  • In-centre portrait of the winner
  • Fortress Pin “Floating Pin” – This gets returned on the 1st of each month.
  1. The prize cannot be exchanged for cash. Prize will need to be collected by the winner within 10 days of being notified from “Palm Springs Shopping Centre” Centre Management, unless arranged otherwise. (Copy of your ID is required on receipt of prize)
  2. This competition is only open to participants who are South African Citizens and Permanent Residents.
  3. The competition is organised by “Palm Springs Shopping Centre”. No FORTRESS employees or their immediate family or strategic or advertising agents of FORTRESS are allowed to participate.
  4. The competition will be advertised on Social Media and the “Palm Springs Shopping Centre” website.
  5. “Palm Springs Shopping Centre” reserves the right to cancel, suspend or alter the competition without prior notice.
  6. “Palm Springs Centre” and the participants in this competition are not responsible for incorrect entry information.
  7. By participating in this competition, you agree, subject to applicable law, that neither “Palm Springs Shopping Centre” nor any of the other participants will be liable for any losses, damages, costs or claims in connection with the competition or resulting from acceptance, possession, or use of any prize.

CONSENT TO PROCESS PERSONAL INFORMATION IN TERMS OF THE PROTECTION OF PERSONAL INFORMATION ACT, 4 OF 2013 (POPI) BY FORTRESS (REGISTRATION NUMBER 2009/016487/06), including its divisions and/or wholly owned subsidiaries. (hereinafter referred to as the “Group of Companies”)


The Protection of Personal Information Act, 4 of 2013, (POPI) regulates and controls the collection, use, transfer and processing of an individual or legal entity’s Personal Information.


In terms of POPI, a “Responsible Party” (in this case being any member of the Group of Companies) has a legal duty to process a Data Subject’s Personal Information (in this case being your “Personal Information”) in a lawful, legitimate and responsible manner.


The companies and their employees comprising the Group of Companies do from time to time process Personal Information. In terms of POPI all persons, including any Group of Companies’ employee who collects, manages, processes, transfers, stores and / or retains Personal Information, whether held under a document, record or in any other format has  a responsibility to process such information in accordance with the provisions housed under POPI. In order to discharge this duty, the Group of Companies require your express and informed permission to process your Personal Information.


“Personal information” means any information of a personal nature belonging to a Data Subject which may be or which is processed, collected, and used by a Responsible Party, and which will include any information related to or owned by either a private or public entity and/or natural individual such as a name, address and ID number, educational, medical, criminal or employment history, as well as information pertaining to financial transactions, views or opinions and information relating to the race, gender, sex, pregnancy, marital status, nationality, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person.

“Processing” means the collecting, receiving, storing, using (including sharing of Personal Information with credit bureaus), updating, modifying, disseminating and destruction of Personal Information.

“Responsible Party” means the person, legal entity, company or public body that is responsible for processing an entity or individual’s personal information.

“Data Subject” means the individual, legal entity, public body or company, whose personal information is being processed.

“Information Officer” means in the information officer or deputy information officer of the Group of Companies who has been appointed in terms of as section 1 or 17 of PAIA.



The purpose for the collection of your Personal Information and the reason why the Group of Companies require your Personal Information is to enable the Group of Companies for operational and marketing reasons.


All Personal Information which you provide to the Group of Companies will only be used for the purposes for which it is collected.


Should you refuse to provide the Group of Companies with the required consent and / or Personal Information, then the Group of Companies will be unable to assist with you in terms of this competition and you will be excluded.


All Personal Information which you provide to the Group of Companies will be held and / or stored securely and held for the purpose for which it was collected, as reflected above. Your Personal Information will be stored electronically in a centralised data base, which, for operational reasons, will be accessible to all within the Group of Companies. Where appropriate, some information may be retained in hard copy. In either event, storage will be secure and audited regularly regarding the safety and the security of the information.

Where Personal Information and related data is transferred to a country which is situated outside the borders of the Republic of South Africa, said storage shall only be done in countries which have similar privacy laws to our own or where such facilities are bound contractually to no lesser regulations that those imposed by POPI.
Once your Personal Information is no longer required due to the fact that the purpose for which the information was held has expired, such Personal Information will be safely and securely archived for a period of 7 (seven) years, as per the requirements of the Companies Act, 71 of 2008 or longer should this be required by any other law applicable in the Republic of South Africa. Thereafter, all your Personal Information will be permanently destroyed.


In terms of section 11(3) of POPI you have the right to object in the prescribed manner to the Group of Companies processing your Personal Information. On receipt of your objection the Group of Companies will place a hold on any further processing until the cause of the objection has been resolved.

Accuracy of Information and Onus

POPI requires that all your Personal Information and related details, as supplied are complete, accurate and up-to-date. Whilst the Group of Companies will always use its best endeavours to ensure that your Personal Information is reliable, it will be your responsibility to advise the Group of Companies of any changes to your Personal Information, as and when these may occur.

Access to the Information by the Data Subject

You have the right at any time to ask the Group of Companies to provide you with:

  1. the details of any of your Personal Information which the Group of Companies holds on your behalf; and
  2. the details as to what the Group of Companies has done with that Personal Information,

provided that such request is made using the standard section 51 PAIA process, which procedure can be accessed by downloading and completing the standard request for information form, housed under section 51 of our PAIA Manuals – obtained under our website at:  https://property.fortressfund.co.za/access-request.

You have the right to address any complaints to the Group of Companies Information Officer or to the Personal Information Regulator.

Direct Marketing, Advertising and Promotional activities

The Group of Companies:

  1. may use my Personal Information for the marketing and / or promotion of its own business; or
  2. may use my Personal Information for the marketing and / or promotion of other parties goods and services.


Use of personal information

The use of your Personal Information by the Group of Companies: The Group of Companies may utilise your information for the promotion of this competition on various social media platforms.


Declaration and informed Consent

By accepting these terms I hereby acknowledge that:

  • I have read the terms and conditions reflected above and that I fully understand the meaning and effect thereof;
  • I hereby declare that all Personal Information supplied to the Group of Companies is accurate, up-to-date, is not misleading and that it is complete in all respects.
  • I hereby undertake to immediately advise the Group of Companies of any changes to my/our Personal Information should any of these details change; and
  • I furthermore give the Group of Companies permission to process my Personal Information, as provided above, and acknowledge that I understand the purposes for which it is required and for which it will be used.

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